8e88 Privacy Policy

8e88 is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy ("Policy") applies to all services provided through the website https://8e88-app.cam and through 8e88's Android and iOS applications.

The purpose of this policy is to clearly explain to you why 8e88 collects your personal information, under what circumstances it is processed, and how it is kept secure. By using any service provided by 8e88, you are considered to have accepted the terms of this policy.

This policy is consistent with the Terms and Conditions and together both documents form the complete agreement governing use of the platform. In the event of any conflict, the Terms and Conditions will take precedence.

8e88 may collect different types of information depending on the nature of our relationship with you.

2.1 Identity and Contact Information

• Full name and date of birth
• Mobile number and email address
• Current address (including district and division)
• National ID card or passport number (for identity verification)

2.2 Financial Information

• bKash, Nagad, or Rocket account number (for transactions)
• Deposit and withdrawal history and amounts
• Wallet balance and bonus status

2.3 Activity and Usage Information

• Betting and gaming history, bet amounts, and results
• Login times on the platform, session duration, and devices used
• Preferred game categories and navigation patterns

2.4 Technical Information

• IP address and device identification information
• Browser type, operating system, and language settings
• Information obtained from cookies and similar tracking technologies

2.5 Communication Information

• Records of your conversations with us via live chat and email
• Details of complaints and requests

8e88 collects information directly from you and through automated technologies. The main methods are described below:

3.1 Registration and Account Management

You provide information directly when creating an account, during the identity verification (KYC) process, and when updating account details. This information is necessary to keep your account active and secure.

3.2 Transaction Processing

When depositing or withdrawing via bKash, Nagad, or Rocket, the necessary financial information is recorded automatically. This is essential to ensure the security and transparency of transactions.

3.3 Automated Collection

When you browse the platform, technical information is automatically collected through cookies, log files, and similar technologies. This includes details about your device and usage patterns.

3.4 Customer Support Channels

Information you provide when seeking assistance via live chat or email is stored so that better service can be provided in the future.

8e88 processes your information only for specific, legitimate, and clearly defined purposes. The main purposes are outlined below:

4.1 Service Delivery and Operations

• Creating, verifying, and maintaining accounts
• Processing betting, gaming, and financial transactions
• Activating bonuses, promotions, and VIP benefits
• Providing 24/7 customer support via live chat and email

4.2 Security and Fraud Prevention

• Detecting suspicious transactions and account activity
• Preventing the use of multiple accounts or bots
• Complying with anti-money laundering obligations

4.3 Responsible Gaming

By analysing your gaming patterns, we can identify risky behaviour and take supportive action where needed. Responsible gaming at 8e88 is a core principle — we believe transparency in protecting each player's information is essential to creating a fair gaming environment.

4.4 Platform Development

• Analysing user experience to improve service quality
• Identifying and resolving technical issues
• Planning new features and game categories

4.5 Communication and Marketing

• Informing you about relevant offers and promotions (with your consent)
• Sending important service-related notifications
• Sending security alerts and account updates

8e88 follows industry-standard technical and organisational measures to protect your information.

5.1 Encryption and SSL Protection

All data on our platform is transmitted using SSL encryption. Encryption technology is also used when storing your financial information, making unauthorised access difficult.

5.2 Access Controls

Only authorised staff may access your personal information for specified reasons. All access activity is logged and reviewed regularly.

5.3 Data Retention Period

Information is retained while your account is active and, after account closure, for a set period as required by applicable legal obligations. Financial transaction records generally need to be kept for an extended period.

8e88 does not sell your personal information to third parties for commercial purposes. However, information may be shared in certain specific circumstances:

6.1 Service Providers

8e88 engages trusted third parties for various technical and operational functions — such as payment processing, cloud storage, game software provision, and customer support technology. These parties may only use the information for the designated purpose.

6.2 Legal Obligations

If required by a court order, a lawful request from a government authority, or cooperation with a law enforcement investigation, 8e88 is obliged to provide the necessary information.

6.3 Business Restructuring

In the event of a business transfer, merger, or acquisition, user information may be transferred to the relevant party. We will notify users in advance if such a change occurs.

6.4 Consent-Based Sharing

Outside the cases listed above, we will obtain your explicit consent before sharing your information with any other party.

Cookies and similar technologies are used on the 8e88 website and app.

7.1 Types of Cookies

• Essential Cookies: Required for the platform's core functions, such as login sessions and security verification.
• Functionality Cookies: Help remember your language preferences, theme settings, and other personal preferences.
• Analytics Cookies: Collect anonymous usage data to understand how the platform is performing.
• Marketing Cookies: Used to show relevant advertisements and promotions (only with your consent).

7.2 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some platform services to not function properly.

As an 8e88 user, you have several rights over your own information.

8.1 Right to Access

You have the right to know what information we have collected and stored about you. To make this request, contact our support team.

8.2 Right to Rectification

If any of your information is incorrect or outdated, you may request that it be corrected. Some information can be updated directly in your account profile.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information must be retained for a set period due to legal obligations.

8.4 Right to Object to Processing

You may object to marketing communications or non-essential data processing. We will evaluate your request within a reasonable time.

8.5 How to Submit a Request

To exercise any rights regarding your information, contact us via live chat or send an email to [email protected]. We generally process requests as quickly as possible after verifying the user's identity.

All services on 8e88 are intended solely for individuals aged 21 or older. Age verification is mandatory when registering on the platform.

We do not intentionally collect information from anyone under 21 years of age. If a minor accidentally creates an account and we become aware of it, that account and all associated information will be deleted immediately.

If you suspect that a member of your family under the age of 21 is using 8e88, please contact us immediately.

8e88 reserves the right to change or update this privacy policy as needed. Depending on the nature and significance of the changes, we will notify users in the following ways:

• By updating the "Last Updated" date at the top of this page.
• For significant changes, by sending a notification to the registered email address or via the platform.
• By giving reasonable notice before the changes take effect.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend visiting this page periodically to stay informed.

If you have any questions, concerns, or requests regarding this privacy policy, please reach out to us through the following:

To learn more about 8e88, visit our About Us page, where the platform's goals and services are described in detail.